Please read this before you come in for your appointment
In order for us to resume testing we have put new protocols in place for all of our staff and customers and have adapted our normal ways of working.
We have moved to an appointment system for all visits to the practice including repairs, collections and any adjustments. This is so we can limit the number of people inside at any one time and maintain social distancing within the practice.
We ask that you attend alone where possible (unless by prior arrangement with us) and please limit the personal belongings you bring with you.
We are implementing a one person in, one person out approach and running a locked door policy so please do not arrive more than 5 minutes before your appointment time. You may be asked to wait outside or in the car whilst we prepare to see you. We put on new PPE before every person and disinfect every piece of equipment required for your test.
With our enhanced infection control and extra cleaning procedures between seeing customers we’ve significantly limited the number of appointments available. This means we may have to ask you make an appointment on another day for further tests or to choose and dispense new glasses.
We have introduced pre-screening phone consultations during which we will also run through a COVID-19 screening questionnaire. Unfortunately unless we are able to conduct this appointment we will not be able to see you for your face-to-face appointment. You will be allocated 2 appointments on the day for this and therefore will receive 2 separate text messages confirming the times of these.
Deep clean at the beginning and/or end of the day.
What to expect during your appointment
You will be greeted at the door by a member of staff who will direct you towards hand gel and issue you gloves and a mask.
You will then be asked to take a seat in the designated area.
We have removed all magazines and books and children’s toys as well as some chairs and furniture.
All staff will be in appropriate PPE including, gloves, aprons, masks, visors and safety goggles.
As much as possible we will try to keep as many doors within the practice open to keep it well ventilated and air flow moving.
Although we do love to chat with all our customers at present we do have to limit the amount of time we speak to you as we are aware it is difficult to hear us through the masks and visors.
We are aware that during some of the tests it might feel that the mask is sitting very high and close to your eyes. Do not worry the Optometrist can still see and if for any reason they cannot they will mention this to you.
The optometrist will use the information gathered from the pre-screening phone consultation to tailor the test to your specific requirements. You may notice that some tests which we have routinely done previously we no longer do. Please be reassured that we are still maintaining our high levels of standards.
Once the test is finished, you will be asked to take a seat back in the waiting area whilst the optometrist finishes recording the information prepares the paperwork.
If a spectacle prescription has been recommended you may be able to choose and dispense at this time, however depending on time we ask you to book an appointment to return to do that.
Where possible we will be taking cashless payments.
For useful general information from The College of Optometrists please visit www.lookafteryoureyes.org
20/20 Eyecare independent opticians practice puts you at the centre of a tailor made service in a family friendly, relaxed environment; emphasising customer care with fully qualified, friendly approachable staff and affordable eye care.
As an independent optician we can provide: